Concierge Service- Carat by RH Privé

The concierge service at Carat by RH Privé is available exclusively to property owners. Its purpose is to provide personalized assistance within the community and support with day-to-day matters related to the maintenance and use of the comunal area.

Below is a detailed outline of the services provided:

 1. Common Areas and Wellness Facilities

• Management of reservations for the salt cave, massage room, gym, and other communal wellness areas.
• Coordination of professional massage therapists on request.
• Supervision of correct use and maintenance of all community amenities.
• Reporting of any issues or maintenance needs in shared areas.

2. Parcel and Mail Handling

• Secure reception of packages, mail, and deliveries.
• Delivery to the residence or temporary safe keeping.

3. Keyholding

• Secure key holding service.
• Controlled access for service providers, authorized visitors, or maintenance personnel.

• Creation and cancellation of virtual keys for access to common areas (Openow).
• Assistance with property access when necessary.

4. Reservations and arrangements for transportation, services, and leisure

• Booking of private transfers with driver.
• Coordination of premium or standard vehicle rentals.
• Arrangement of services such as laundry and dry cleaning.
• Reservations at hotels, restaurants, and beach clubs.
• Management of tickets for events, shows, and exclusive experiences.

TERMS OF USE

• The concierge
  service is free of charge for property owners, provided that:
  • Tasks are carried out within the property or in the communal areas.
  • They do not involve the purchase of goods or external service arrangements.
• In case of purchases or external bookings, owners must pay the provider directly.
• During working hours, the concierge is not permitted to leave the premises to carry out personal or external errands on behalf of owners.